FAQ's

I’ve forgotten my password, how do I reset it?
To reset your password for your support portal account, select “forgot your password?” on the login screen. Enter your email address and select 'Reset...
Thu, 5 Oct, 2017 at 4:22 PM
Why should I raise tickets on the portal instead of sending emails?
When you raise a ticket on the portal, you are given the option to select the ticket type and urgency, which helps to resolve the issue quicker. By loggin...
Thu, 5 Oct, 2017 at 4:23 PM
How do I attach images or documents to a ticket?
Attaching relevant documents can help to process your ticket quicker. When raising a ticket, select ‘Attach a file’ at the bottom of the page. Search for ...
Thu, 5 Oct, 2017 at 4:27 PM
What does the ticket status mean?
Being processed: We are working on providing you with a resolution.   Awaiting your reply: The request is waiting on input from you.  Escalated to Thi...
Wed, 11 Oct, 2017 at 4:36 PM
Room Field Update
The room field has been changed from "Mandatory" to "Optional" when a guest places a mobile dining order. This is now optional to allow ...
Wed, 4 Mar, 2020 at 11:14 AM