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Escalated to Third Party: This has been escalated to a 3rd party vendor for investigation and we are waiting for an update or work to be completed by the them.
Scheduled Work: A task or resolution has been agreed to be worked on a specific date in the future and the ticket i currently on hold.
Escalated to Development: The issue has been escalated to our development team. often reported as a bug. There is a separate process and expected timescales to resolve when fixing bugs. For more information please contact the support team.
Escalated to Professional Services: The issue has been escalated to our Professional Services team and we are waiting for an update or work to be comleted by the team.
Escalated Internally: The issue has been escalated internally to a senior engineer to be worked on and assist in finding a resolution to the issue.
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This ticket has been Closed: Tickets close automatically once they have been resolved for 3 days.
